Kidd's Restoration & Cleaning Services BBB Business Review

2016 Fire Restoration for Rivermont Baptist Church

Letter from Rivermont Baptist Church

Letter from Rivermont Baptist Church

2016 Fire Restoration for Rivermont Baptist Church

2016 Fire Restoration for Rivermont Baptist Church

2013 Fire Damage Job

Thank you Debbie, This is the best news that I’ve heard in a very long time. I want you to know that I appreciate all your hard work, time, and patience that you took with my mother. You are right she has been through a lot as of lately with the death of Pops, tragedy with the house fire, along with car troubles etc. Mom told me that she is very pleased and satisfied with the house. you went above and beyond the call of duty and I want you to know that I’m truly grateful for everything that you’ve done. I am also sorry about her contents, but I’m thankful that she did not get hurt or harmed during the fire. I know some of the items were priceless to her, and she had a lot of nice things that she accumulated over the years that can’t be replaced, but the items are material after all. Debbie I can tell that you take pride in your work, and that you show concern to your customers and that is rare now days. You should be commended on the job that you’ve done. Thanks again.



Robin Ferrell & Family

2013 Water Damage-Roanoke, VA Job

Dear Mr. Dellis, I wanted to take a minute to compliment your crew on a job that was very well done. Not only did they repair the water damage and eradicate the accompanying mold but, they left my house in better shape than they found it. If those guys clean their own homes as well as they did mine, their wives are very lucky women! Thank you and please, thank then on my behalf


Ms. Strong

2013 Water Damage-Roanoke, VA Job

We appreciate the great service provided during a very stressful time! Your team arrived quickly to asses our damages, cleaned up the water damage quickly, packed up our personal belongings, and did a wonderful job at repairing our home. We would like to especially thank Jason noble and Donald Dellis for all their help! Thank you!


Mrs. Rasnick II

Addition to Home 2013

Dear Mr. Taylor: I am writing in regards to my recent experience with your company at our residence in Moneta. Your company added a laundry room and garage to our house and we were quite pleased with the work done. Everyone from Kidd’s and the sub-contractors that you used did an excellent job for us. It was a pleasure working with Mike Craghead in the bidding process. Bruce Rayl was the project manager and I thoroughly enjoyed working with him. He kept me completely informed of what was going on and what to expect. I cannot say enough about the completely professional job that Bruce did. We will be happy to serve as a reference if you ever need us. I hope that you will express my appreciation to your employees for a job well done.


C. Kidd, Moneta, VA

2012 Job

I can’t thank you enough! I know it’s your job, but everyone was so kind and thorough. You guys turned a disaster into a beautiful basement (as far as a basement can be beautifule anway). You’re all awesome, and again thank you SO MUCH! Cheers!


Laura, Christiansburg, VA

Recommendation to use Kidd’s

Dear Mr. Kupesky,
I am writing to thank you for your recommendation to use Kidd’s Restoration & Cleaning Services for restoration, service and remodel of the above cited claim at our property at Smith Mountain Lake in Moneta, Virginia. As soon as we contracted with Mr. Bruce Rayl at Kidd’s they began a very professional and thorough cleaning and replacement program.
Bruce explained all the procedures and processes necessary in the restoration and hired the workman or companies to complete the jobs. His leadership through the entire restoration was outstanding, and the people he had work for us were careful, courteous, and certainly interested in performing in an excellent manner. Bruce was always extremely communicative and ensured that the work was being done correctly.
My wife and I had not used Kidd’s in the past, but we will certainly hire them in the future for construction or repairs. We are most appreciative to you for your recommendation, and I would certainly be willing to have you use our name in recommending that company in the future. Bruce and his other employees could not have done a better job.


Mr. Feinour. Moneta, VA

A Pleased Carpet Cleaning Customer!

I was so pleased with my service Thursday from Herman Petty that I wanted to share it. He was polite, efficient, and went beyond what I had asked. When an employee goes beyond and does an outstanding job…then I feel all involved should know. We were so pleased and will call you again when I need services that you offer. Thank you, Kidd’s and Herman Petty.


Betsy Weaver, Lynchburg, VA

Water Damage

Thank you so much for all your help with the water damage. I had no idea it was so extensive! You all do great work!


Ms. May. Buchanan, VA

Carpet Cleaning

Yet another fine job by Mark. He represents your company in the best possible manner.



Repair Work

Todd, Thank you so much for your kindness and excellent quality of work from everyone involved in working on my project.


Mr. Anders. Roanoke, VA

Carpet Cleaning

Herman did a wonderful job on our carpets. You are very lucky to have such a great employee! Our carpets look brand new.


Ms. Hutcherson. Lynchburg, VA

Water Damage

Thank you for the prompt professional service. All your employees were great & did wonderful work.


Mr. Borg. Penhook, VA

Wind Storm 2012

Dear Mike, Thank you very much for taking care of the disaster so quickly. I appreciate the attention and personal care you gave me. I still can’t believe the pictures you sent me are real. I certainly am glad I was away on vacation and that no one else was staying there.


Ms. Gibson, Lynchburg, VA

Storm Damage 2012

Dear Todd Thanks so much for your personal interest in my damage to my basement. Barry did a great job and I was well pleased with his work. Thank you for even coming to check on drying on the 4th of July.


Mr. Dicks, Roanoke, VA

Bruce, It was great meeting & working with you & your team. Everyone was kind & professional & I will always speak HIGHLY of your company & services.


Mr. & Mrs. Brock, Roanoke, VA


Apartment tenants thank Kidd’s Restoration and Cleaning Services after water damage




glade creek referral 2

Nationwide Adjuster says Kidd’s Restoration and Cleaning Services is the best



charlie reid referral

Loretta Wotey – Soot Damage




USAA Customer – Smoke Damage




Nationwide Services – Mold Damage

You and your company were just wonderful to work with. We appreciate your promptness and how thoroughly you handle this major restoration project in our townhome. We can highly recommend you!!



Washington and Lee Frat House – Fire Damage Project for Chubb Insurance Group



washington and lee referral

Allstate Customer – Water Damage

Dear Mr. Derrickson, I would like to thank you for the assistance that you gave me with the carpet restoration in the lower level of my home. I could not believe that you not only looked at the job the day I called, but you initiated the work that day and completed it within a fast time like. I am most impressed with you professionalism and would not hesitate to recommend your services to anyone. You are, without a doubt, truly service driven. You saved the carpet and me from disaster.


Ms. Tousignant. Lynchburg, VA

Travelers Customer – Wind Damage

Dear Steve (insurance agent), I am writing to express my appreciation for the collective effort between Travelers and Kidd’s Cleaning and Restoration Services in repairing my house. When I arrived home one evening this past June to find that a tree had crashed through the roof and was resting inside my home office, I did not know where to begin to seek help. A phone call to my local Scott Insurance office and a recommendation from neighbors quickly put me on a path to finding peace of mind. Throughout the month of reconstruction, every member of the Kidd’s team, led by Mike Craghead, exhibited excellent professionalism, knowledge and efficiency in skills, as well as utmost courtesy to me as the homeowner. In a situation that could easily have been upsetting and frustrating for me, I never felt anything but confidence and assurance–not only in the work, but also in the care that both Travelers and Kidd’s demonstrated on my behalf. While I realize that much effort went in to seeing that the estimate was prepared accurately and fairly and that all of the subcontractors were brought in, from my view the job appeared seamless. I was kept informed consistently about timelines and work progress. I am also very grateful that both you and Kidd’s were always accessible to me when I had questions or concerns. I would not hesitate to recommend Travelers Insurance or Kidd’s Cleaning and Restoration Services to anyone who might need your service in the future. You have my most sincere thanks for all you did to restore my home.


Ms. Howerton. Lynchburg, VA


I am writing to acknowledge how pleased we are with the work performed by Kidd’s Restoration and Cleaning Services.  In addition to their overall diligence and skill, their attention to detail far exceeded our expectations.


Thank you for selecting Kidd’s to lead our home’s restoration project.  I truly believe their professionalism helped minimize some of the challenges we faced with just being able to get through this event.




Ms. Flood