Kidd's Cleaning & Restoration Services: Customer References


Satisfied Customers Many businesses list testimonials from their customers. We feel that actual references are more telling. Feel free to contact any of the references below to check on the quality of our work. Remember, we're on call 24 hours a day, but our customers are not. Please call at an appropriate time.


Georgia K. Henderson	Hello Ms Duncan, I want to take a few moments to share with you the experience our family has had working with Kidd's Cleaning and Restoration. Anne Lee Stevens, our realtor, had recommended Bruce Rayle as a contrator to call on in order to get a written estimate for work the relocation company was asking for in the process of selling our home. Bruce came out to the house within twenty minutes of our phone call to look over the project. We are moving out of state, and Bruce was aware of our deadline to close on this house. We ended up not needing that original project worked on, but the buyer of the house requested different work done before the closing date. Bruce immediately came back out to give us an estimate on this new work project. The work was completed in a very timely manner. The bill for the work was the exact amount as had been on the written estimate. Moving can be a stressful time. Between working with the relocation company and the buyer of the house on repairs all needing to be done in just a couple of weeks, the stress level was raised. Bruce did an excellent job of working with the changing of the work projects and with reassuring me that he would be able to get the work done on time. I have been thoroughly impressed with this company doing everything possible to complete the work and even the paperwork for us due to a deadline to close on the sale of the home. If we were remaning in the area, I would not hesitate to call on you all for any future needs. Thank you for all you have done to make this a wonderful experience. Sincerely Georgia K. Henderson
Diane and Don Horsley	Kidd’s Services You and your company were just wonderful to work with. We appreciate your promptness and how thoroughly you handled this major restoration project in our town home. We can highly recommend you!! I hope we don’t ever need you again! Ha! Ha! Thanks so much! Diane & Don Horsley 2/19/09
John and Gail Gray	April 26, 2010 Dan Taylor Kidd Restoration Services 337 St. Augustine Street Lynchburg, VA 24501 Dean Dan: We just wanted to take a minute to share with you the outstanding job your team did in reconstructing our home. When we returned home late on the Sunday night following Thanksgiving and found our home flooded due to a water leak in our upstairs toilet, we were devastated. We have been married for 41 years, and nothing like this has ever happened to us. Everything was just a blur the first few days. Service Master did an outstanding job during the clean-up of the damage. We were blessed to have Service Master recommend your business for our restoration. John Tilman and his team have given us a beautiful new home. John was always there for us. He had excellent suggestions and made sure the work was perfect. He always responded in a positive manner and would always say he wanted us to be happy with the results. There were some stressful times as unexpected problems came up and John was a champion. One of John’s strengths is communicating to your clients. We felt completely informed of what to expect during the restoration. I’m sure we don’t have to tell you that you are blessed to have such a dedicated person as John. We were treated like family and not clients. There never was a time when John did not return our calls in a timely manner. Please take a minute and thank John for the outstanding leadership he provided in restoring our house. We are sharing our story with many people and have recommended your company for any restoration needs others may have. As we have told everyone from the beginning of our ordeal, God is good all the time, not just in the good times. Obstacles are not walls, they are doors and you just have to find the key within yourself to unlock them. Thanks again, John & Gail Gray
Kathleen A Chandler	Kidd’s Services, Dear Barbara: My last payment is enclosed. Hooray for me! Please convey my sincere thanks and appreciation to Dale, John Tillman (he’s the best, so patient and understanding), Leslie, Andy, Glen, Patrick and Barbara. Terrific teamwork and such careful attention to my belongings; Kenny & Carlton the carpenters—good job and good guys! Tim Dillingham did a great job on the floor. The painter and his team and the floor finisher. Sorry if I missed anyone, oh, Stephanie, and to you, Barbara, for your patience and compassion. A great company whose services I hope I don’t have to use! Thank you all. Kathleen A. Chandler September 30, 2009
Community School Roanoke, Virginia This was a job well done!	May 3, 2007 Dan Taylor Kidd’s Cleaning & Restoration Services 337 St. Augustine St. Lynchburg, VA 24501 Dear Dan: On behalf of the student and staff at Community School, I want to thank you and members of your staff for the outstanding services we received. You were quick to respond to our claims adjuster; Sam Metts and you were here the afternoon of our fire! I know you and your crew worked tirelessly to repair and clean the classroom building so students could resume classes after our spring break. The work that you did was amazing; repairing the hole in the floor, electrical work and permits, packing up each classroom, painting, new carpets and floors and putting everything back where they belonged. This was a job well done! Sincerely, Michi Hines School Administrator Community School Roanoke, Virginia 540-563-5036
Helen L. Thompson	We would like to share our heartfelt appreciation for the excellent work of your staff, Todd Chisolm, Charlie, April and Jim when cleaning a furnace puff-back in January. Their genuine kindness and sensitivity to family needs went above and beyond. Their trust worthiness put us all at ease and we gained “new friends”. What a pleasure it is now to have a “clean environment”, thanks to their hard work. We are sure you must know what excellent representatives they are for Kidd’s while reaching out to their fellowman. Thank you and God bless you all. Helen L. Thompson, homeowner Alice Tyler (sister) Sue Palmer (niece) February 23, 2007
Mark McPherson	We here at Craig County wish to thank you and commend you on a job well done. While I can only speak for myself and the football program, I am sure that others share my opinion. When our concession stand caught fire just weeks before the season began, I feared the worst. Not only does the concession stand provide tasty food for football fans, but it also provides much needed revenue for the Booster’s Club. Without this income, all sports would suffer. When Kidd’s Restoration was given the task of renovating the building, I didn’t know what to expect. I knew of the company, but knew little of the work they had done. Not only was the concession stand open for the first home football game, but the transformation was incredible. The quality of work was completely unexpected, given the demanding time table. In all honesty, the few times one sees this quality of work; it is almost always a result of a man working on his own property. I believe that about sums up Kidd’s Restoration. It seems your company takes the same care, and has the same pride in their work, as a man working on his own home. Is there really any higher compliment? If there is, I can’t think of one, or I would use it here. The fact that this excellence was achieved quickly attests to the dedication of your employees, and the willingness to meet the completion date if possible. I personally witnessed work going on at the building well past normal working hours. The Craig County Rockets want to thank you for all you have done for us. Our concession stand is better than ever, and that is primarily the result of your hard work. Mark McPherson Head Coach, Varsity Football October 3, 2007
Dianne and Keith Waterman	We would like to thank you for your wonderful service and great employees during our recent loss. Your employees came to our home and took care of the water damage. Chadd came in and found more damage that we missed on our first check. If it wasn’t for the crew that came to our home we would have missed some damage that would have possibly given us problems in the future. Not to mention taking care of the mold and mildew that would have given both of us problems with our allergies. Thanks again for your prompt service Dianne and Keith Waterman March 11, 2008
John M. Frank	We very much appreciate the work you and your company did for us. This has been a very positive experience for us. Your leadership and guidance is greatly appreciated. We are very pleased with the fine craftsmanship Jason, Stafford and others exhibited performing the work on our house. Over all it ran very smoothly and the few times we encountered any issues or decision points, you and others were there to ensure we considered and arrived at the best solution. Additionally your timely communication and ensuring the work was moving along every day and every week made for a successful completion. We also very much appreciate your dropping by and putting our first bottle of wine in the wine rack. I Iook forward to enjoying that. As a matter of fact, I cooked our first meal in the new kitchen yesterday and what a pleasure to utilize everything. Most things are put away and we are moving along with the painting, expecting all to be completed in the next two or three weeks. Once again, it has been a pleasure dealing with you and your company. John M. Frank March 30, 2008